48-Hour Emergency Repair for Industrial Pump

Industry: Mining/Phosphate Production

Issue: A multinational phosphate producer in Indonesia experienced a catastrophic failure of a vertical turbine pump used in ore processing. The pump’s impeller was jammed with wood debris, causing motor burnout.

Service Process:

1. Expedited Logistics: 

The customer transported the pump to Wangyang’s authorized service center, prioritizing a "24/7 rush repair" (SR-2025-002).

2. On-Site Inspection: 

Engineers disassembled the pump and identified:

· Debris lodged in the impeller.

· Burned motor windings.

3. Parts Replacement:

· A new motor and impeller were installed from inventory.

· The pump was pressure-tested in an immersion tank to verify flow rates.

4. Return-to-Service: 

The repaired pump was delivered back to the customer within 48 hours, with a 12-month warranty on replaced parts.

Outcome: 

Production downtime was minimized, and the customer signed a 3-year maintenance contract.