Cases

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Key Takeaways from These Cases
1. Remote-first Approach: resolve 60%+ issues without on-site visits.
2. Spare Parts Agility: maintain regional warehouses to minimize delivery delays.
3. Proactive Maintenance: predictive analytics reduced unplanned downtime by 70% in industrial settings.
4. Customer Training: provide end-user training to empower self-sufficiency.

These cases demonstrate how structured after-sales processes—combined with technical expertise and digital tools—enable water pump factories to deliver fast, cost-effective, and reliable solutions across industries.

Cross-Border Spare Parts Coordination

Industry: Hospitality
Issue: A luxury resort in Turkey faced recurring failures in its booster pumps, causing inconsistent water pressure for guests.

Service Process:1. Diagnosis: Wangyang identified outdated fixed-speed pumps and inadequate pressure control.2. Upgrades:· Replaced pumps with GISO mode

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48-Hour Emergency Repair for Industrial Pump

Industry: Mining/Phosphate Production
Issue: A multinational phosphate producer in Indonesia experienced a catastrophic failure of a vertical turbine pump used in ore processing. The pump’s impeller was jammed with wood debris, causing motor burnout.

Service Process:1.Expedited Logistics: The customer

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Predictive Maintenance Saves $1.3M Annually

Industry: Oil Refining
Issue: A UK crude oil refinery struggled with frequent seal failures and high vibrations in non-Wangyang end suction pumps, leading to unplanned shutdowns.

Service Process: 1. Root Cause Analysis: Wangyang’s service team conducted a vibration analysis and identified misaligned c

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