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Industry: Mining/Phosphate Production
Issue: A multinational phosphate producer in Indonesia experienced a catastrophic failure of a vertical turbine pump used in ore processing. The pump’s impeller was jammed with wood debris, causing motor burnout.
Service Process:
1. Expedited Logistics:
The customer transported the pump to Wangyang’s authorized service center, prioritizing a "24/7 rush repair" (SR-2025-002).
2. On-Site Inspection:
Engineers disassembled the pump and identified:
· Debris lodged in the impeller.
· Burned motor windings.
3. Parts Replacement:
· A new motor and impeller were installed from inventory.
· The pump was pressure-tested in an immersion tank to verify flow rates.
4. Return-to-Service:
The repaired pump was delivered back to the customer within 48 hours, with a 12-month warranty on replaced parts.
Outcome:
Production downtime was minimized, and the customer signed a 3-year maintenance contract.
