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Industry: Municipal Water Supply
Issue: A municipal water treatment plant in Russia, reported a sudden shutdown of a WQ submersible sewage pump critical for wastewater treatment. The pump’s control panel displayed an error code indicating motor overload.
Service Process:
1. Immediate Response:
The customer contacted Wangyang’s 24/7 hotline, providing the pump serial number and error code. A Service Request was logged.
2. Remote Analysis:
Using Wangyang’s monitoring system, engineers accessed real-time data and identified a blocked impeller due to debris.
3. Guided Resolution:
The customer was instructed via video call to:
· Disassemble the pump’s suction strainer.
· Clear debris from the impeller vanes.
· Reset the motor thermal overload switch.
4. Verification:
Post-repair, the pump’s performance was remotely validated, confirming normal flow and pressure.
Outcome: The pump resumed operation within 2 hours, avoiding a costly shutdown. Wangyang later provided a free debris filtration upgrade to prevent recurrence .
